This document sets out the privacy policy of Frank Moore Advertising Australia Pty Ltd ABN 58 690 927 256 (referred to in this privacy policy as ‘we’, ‘us’, or ‘our’).
We are committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at oaic.gov.au.
By providing Personal Information to us, you consent to our storage, maintenance, use and disclosure of Personal Information in accordance with this privacy policy.
Personal Information is information or an opinion that identifies an individual. The Personal Information we collect may include the following:
We may collect Personal Information either directly from you or from third parties, including where you:
We may also collect Personal Information from you when you use or access our website or our social media pages. This may be done through the use of web analytics tools, ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you may adjust your browser settings to refuse cookies or to notify you when you are sent a cookie. You can also opt out of certain data collection and tracking services (for example, Google Analytics) by using available browser add-ons. Please note that disabling cookies may limit the functionality of our website.
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances, we may be provided with information by third parties. In such a case, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We collect and use Personal Information for the following purposes:
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
Your Personal Information may be disclosed in a number of circumstances, including the following:
We may store or process your Personal Information using third-party service providers located outside Australia, including but not limited to providers of cloud services, email, analytics, and data storage. Where practicable, we will specify the countries in which these providers are located. By providing your Personal Information to us, you consent to the transfer of your Personal Information to overseas recipients for these purposes.
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files, which will be kept by us for a minimum of 7 years.
Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites, and we suggest you review the privacy policies of those websites before using them.
You may access the Personal Information we hold about you to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us using the contact details set out below, including your name and contact details. To protect your Personal Information, we may require identification from you before releasing the requested information. In some cases, we may be unable to provide you with access to all your Personal Information, and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.
If you think that any Personal Information we hold about you is not up to date or is inaccurate, please contact us using the contact details set out below. We will take reasonable steps to ensure that your Personal Information is accurate, complete, and up-to-date.
If you wish to complain about how we handle your Personal Information held by us, please contact us using the details set out below, including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable timeframe.
If you are not satisfied with our response to your complaint, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC). The OAIC can be contacted at oaic.gov.au.
We may change this privacy policy from time to time by publishing a new version on our website, and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy.
For further information about our privacy policy or practices, or to access or correct your Personal Information, or make a complaint, please contact us using the details set out below:
Email: hello@frankmooreadvertising.com.au
Mail: Unit 1, 426 New Street, Brighton, VIC 3186
Our Privacy Policy was last updated on 22 September 2025.